Question 1

Why a new website?

Accepted Answer

When we first launched Sarah's online shop and her online membership BOM back around 2016, there were no platforms that allowed you to set up both a shop and a membership website on the one website platform.

So we had two websites. BUT in last year, one of the major website platform providers provided this on the one platform.

So I had to bite the bullet and just do it. You can imagine having to manage two different websites all the time. Now we have one website to handle shopping, online classes and online BOMs so in future you just need to go to one website.  www.sarahfielke.com. www.sarahfielke.com .

I made the mistake of setting up SitchyMites on a different platform which I thought would be the new one but I found out that I couldn't upload old member in bulk so that was a pain.

StitchyMites will also be added to this website in the coming weeks.

Question 2

How to I access my Account after I join up to a subscription and pay?

Accepted Answer

1. When you first join up to a subscription, you are forced to set up account by google, facebook or email.

a) If you choose, google, you will see this image and be logged in by your google account. You will see this pop up.

b) If you choose Facebook, you will see this pop up to log you in by your facebook account.

c) if you choose email, you will need to add email address and add a password.

Once you have finished paying, you see a Thank you page and you will automatically be logged into the website by the route you chose (google, facebook or email). You can see you are logged in by going to the Account Log In icon top right of the top navigation bar.

Question 3

How do I access the subscription content on the website?

Accepted Answer

There are two ways to access your content.

1. The first way is to go to Log In account

a) Sign into your account top right of navigation bar.

b) then you will see you are logged in if you scroll over that icon

c) then click on Menu and click on My Content

d) you will come to the My Content Page, then click on the content you want to access.

e) then you will access your content

2. OR go direct to the MY Content page on the Menu and you will be forced to log in when you try and access the page content.

Question 4

Can I use my existing LOG IN details from www.sarahfielkeblockofmonth.com to access content on the new www.sarahfielke.com?

Accepted Answer

NO.

You will need to use the email address and password (or google/facebook log in) you set up on the new www.sarahfielke.com to access content.

If you used your existing email address and password that you use for the BOM site, then of course, it will be the same.

Question 5

When will www.sarahfielkeblockofmonth.com content be merged onto the new www.sarahfielke.com?

Accepted Answer

I am to set up all the existing content - old BOMs, pattern videos, Book videos and online classes onto the new platform in the next 1 to 2 months.

There is alot of content to set up but I am already halfway there. Once the content is set up, I will then add access to this content for all BOM website members.

I will keep you updated week by week as this process happens, and hopefully keep the disruption to a minimum.

Question 6

How can I purchase the subscriptions, if the sign up buttons aren't responding?

Accepted Answer

Here are direct links to the sign up pages:

1. For Stop Thief BOM:

For the upfront – 
https://www.sarahfielke.com/plans-pricing/payment/eyJpbnRlZ3JhdGlvbkRhdGEiOnsicGxhbklkcyI6WyI0MTg5Mzc1MS1jMDI4LTQzNGYtOGQ2Zi00MGI1ZDgzNmY3MzEiXX0sInBsYW5JZCI6IjQxODkzNzUxLWMwMjgtNDM0Zi04ZDZmLTQwYjVkODM2ZjczMSJ9

For the monthly – 
https://www.sarahfielke.com/plans-pricing/payment/eyJpbnRlZ3JhdGlvbkRhdGEiOnsicGxhbklkcyI6WyJlMTY5ZDdmMi05MzJiLTRjZTgtYmQzMC1kMjNlMmQzMzlkZDMiXX0sInBsYW5JZCI6ImUxNjlkN2YyLTkzMmItNGNlOC1iZDMwLWQyM2UyZDMzOWRkMyJ9

Question 7

Refund Policy on Pre-orders

Accepted Answer

There is a 10% cancellation fee on any pre-orders cancelled. In many cases, pre-orders cover pre-ordered stock from distributors which cannot be cancelled or refunded.

Question 8

How to update your credit card details on a monthly subscription?

Accepted Answer

To update your payment method:

Log in to www.sarahfielke.com . 
Go to the My Subscriptions section of the Members Area.
Click the relevant plan.
Click Update Payment Method.

A screenshot showing how clients update their payment method themselves using their My Subscriptions page.

5. Click Credit/Debit Cards to add a new credit/debit card or select a previously saved credit card from the drop-down.
6. Enter the relevant details for the new credit/debit card.
         Note: The current credit/debit card details appear at the top to avoid confusion. 
7. Click Submit.

Frequently asked questions